Current address
Primary address
Who are we & Where are we?
Shipping/Delivery
Our orders are shipped with Colissimo, UPS, DPD (standard delivery), Chronopost or UPS (express).If everything is in stock when the order is placed, the orders are usually shipped on the next working day following your order.
Express order placed before 2 P.M. are shipped on the very same day (assuming it’s a working day).
Shipping address
The products are delivered to the delivery address you indicated when placing the order.
You can use different delivery addresses.
These informations can be edited in the "My account" section of the website.
WARNING ON DELIVERIES
It is imperative to REFUSE the package if it appears to be damaged, incomplete or opened.
Indeed, for most carriers to accept the parcel is to renounce the reservations of delivery and consequently to renounce the insurance included in the shipping costs.
IF YOU HAVE ANY DOUBT ABOUT THE CONDITION OF THE PACKAGE, REFUSE IT !
You must also confirm the reservations to the carrier no later than three working days following receipt of the item (s) and send a copy of this letter to Datch.fr 99 Boulevard Henri Barbusse 78800 Houilles - France.
This is the only way for you and for us to claim insurance from the carriers.
What if something is wrong?
You must formulate by all means (telephone, mail) on the day of delivery or at the latest within 3 working days following delivery any complaint concerning items that do not correspond to your order (delivery error, non-compliance of products…).
Complaints should be sent to:
[email protected]
or to
Datch.fr
99 Boulevard Henri Barbusse
78800 Houilles
France.
On your complaint you must indicate your contact details, the order number, the product references appearing on the delivery note and the reasons for your complaint.
Any complaint made after this deadline cannot be accepted.
If the products need to be returned to us, they must be returned within seven working days of delivery.
Product returns
Product returns can only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
We undertake to reimburse or exchange products that do not correspond to your order (defective or non-compliant).
Datch.fr will exchange or refund the product(s) depending on your demand.
The return of products in the event of defect or non-conformity can only be accepted for complete products, in their original condition (packaging, accessories, instructions, etc.) with a copy of the purchase invoice.
In the aforementioned cases, any shipping and return costs will be reimbursed to you.
In the event of a customer error (product conforming to the order, not defective) the shipping and return costs remain due and will be deducted from the refund.